IT cover for a rainy day
Like rain or tax bills, computer failure, of some description, is one of the great certainties of life. Yet many SME's have no support in place to deal with IT problems, which leads to a huge waste of time and money.
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Support Silver
Desktop / Laptop computer.
Package includes:
25 hours of Helpdesk support, (9am to 5pm, Monday to Friday)
10 hours of On site support, (9am to 8pm, 7 days a week)
Phone support (0870 number)
Basic Application Support
Microsoft Office
Internet explorer
Firefox
Basic logging
Basic Networking support
Printer sharing
File sharing
Discounted Antivirus software
Server.
Package includes:
10 hours of Helpdesk support, 9am to 5pm Monday to Friday
6 hours of On site support, 9am to 8pm 7 days a week
Phone support (0870 number)
Advanced file sharing (Operating system and software required)
Password protected folders – Dependent on server
- Quotas – Dependent on server
Basic Security
Basic Antivirus
Basic anti-spam support
Intranet setup
Basic Telecoms support (When using a telecoms server)
Basic Monthly Report
Discount Antivirus softwareDigital daily backup up to 25GB (£1.50 per GB thereafter)
Price List
| Silver Support Package | Price | Helpdesk | Site |
| Computers – Min 10 Max 49 | £20.00 | 25 Hours | 10 Hours |
| Servers – Max 5 | £70.00 | 10 Hours | 6 Hours |
| Other items / Additional Hours | Costs |
| Helpdesk – Remote support | £6.50 per Hour |
| On site (Working hours) | £50.00 per Hour |
| On site (Out of hours) | £70.00 per Hour |
| Development | £35.00 per Hour |