Support Gold

Desktop / Laptop computer.

Package includes:

90 hours Helpdesk support, 8am to 8pm Monday to Friday

36 hours On site support, 8am to 8pm 7 days a week

Phone support (dedicated 0800 number)

24 hour computer monitoring

Advanced Application Support

• All Microsoft Products

• Linux software

Advanced logging

Advanced Networking support

• Virtual Private networks

• Remote user support

• Remote printing

• Roaming telecoms

• Roaming users

• Office linking

 

Free Antivirus software

Free Anti-spyware software

 

Server.

Package includes:

35 hours Helpdesk support, 8am to 8pm Monday to Friday

20 hours On site support, 8am to 8pm 7 days a week

Phone support (dedicated 0800 number)

24 hour monitoring

Advanced file sharing (Operating system and software required)

• Password protected folders

• Quotas

Advanced Security

Advanced Antivirus

Advanced anti-spam support

Web site content filtering.

Advanced Telecoms support,

• Digital receptionists

• Call back

• Call waiting

• Call holding

• Ring groups

• Office linking

Detailed bi-weekly reports

Digital daily backup up to 150GB (£1.50 per GB there after)

 

Price List

 

Gold Support Package	Price	Helpdesk	Site
Computers – Min 50	£25.00	90 Hours	36 Hours
Servers	£90.00	35 Hours	20 Hours

Other items / Additional Hours	Costs
Helpdesk – Remote support	£6.50 per Hour
On site (Working hours)	£50.00 per Hour
On site (Out of hours)	£70.00 per Hour
Development	£35.00 per Hour